Return & Shipping Policy

COVID-19 UPDATE

Affected by Covid-19, there will be some delay on the delivery.

CONFIRM

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

PROCESSING

It usually takes 2-3 Bussiness Days for your order. We will email you if the processing time takes longer than expected. 

SHIPPING

Areas Express Delivery Standard Delivery 
U.S.A. 1-3 Business Days 7-9 Business Days
Other areas than U.S.A. (listed below) 3-5 Business Days 7-9 Business Days
1. Orders over $99: 
We offer free express shipping for orders over $99. Shipping will be handled by DHL (3-5 Business Days Usually).
Your order must be $99.00 minimum, before taxes & shipping and handling. Cannot be combined with some coupons and offers.

 

2. Orders under $99: 

(1) You can choose to pay $6.99 for standard shipping. Shipping will be handled by flat-rate courier service (7-9 Business Days Usually).
(2) Or you can choose to pay $25 for express shipping. Shipping will be handled by DHL (3-5 Business Days Usually).

The transit time depends on several factors, such as the destination country, the customs, weather and etc., which can be hard to be controlled by us. We will work on it all the time to make it better and improved.

3.Return

If you're not satisfied with the products received, please contact our customer service first and submit ticket for further help.

1.We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.

2.You can return or exchange any unworn, unwashed, unaltered, undamaged items in original package including your order Number. If you return for Refund successfully, our Account Department will arrange the refund for you after receiving the returned items.

3.The return shipping fee is paid by the seller (except in special circumstances).

4.Please send us the package with your Order Number & your log in account in it, we will be very appreciated if you can write down your return reason.

5.In order to solve your problem as soon as possible, please contact Customer Service Staff via info@arisonwigs.com first and tell us your return reason.

6.After we received your returning parcel info and tracking No, we will refund your money to your account within 2 business days.

7.Please understand that the we don't accept the returns for the gifts.